We take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what rights you have as a Vortex Game player.
Last updated: June 2026Privacy at a Glance
Before you read the full policy, here's a plain summary of how Vortex Game handles your personal information as a Pakistan player.
Vortex Game collects only the personal data necessary for account registration, identity verification, payment processing and customer support. No unnecessary data is gathered.
All data stored by Vortex Game is protected with SSL encryption and industry-standard security protocols. Your payment details and personal information are never stored in plain text.
Your personal information is never sold to third parties for marketing, advertising, or any other commercial purpose. Full stop. Data sharing with third parties is limited to what is operationally necessary.
Transactions processed via JazzCash, Easypaisa, Raast, and bank transfer involve only the minimum data required to complete the payment. Payment providers operate under their own privacy terms.
You have the right to access, correct, and request deletion of your personal data. Contact our support team at any time to exercise your data rights or ask questions about how your information is used.
Data is only shared with third parties when required to deliver the service — such as payment processors and game providers — or when legally obligated to do so. Nothing beyond that.
This Privacy Policy explains how Vortex Game — the operator of the vortexgame.pro platform — collects, stores, processes, and protects personal data belonging to players and visitors. It applies to all users of the platform regardless of how they access it, whether through a desktop browser, a mobile browser, or the Android app.
This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which form part of the complete agreement between the player and the platform. Where this policy refers to "we", "us", or "the platform", it refers to the Vortex Game operator.
We are committed to handling personal data with care, transparency, and respect. We do not collect data for its own sake — only what is genuinely needed to run the platform and serve Pakistan players properly.
The types of personal data we collect depend on how you interact with the platform. Below is a summary of the main categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity data | Full name, date of birth, national ID number | Registration & verification |
| Contact data | Mobile number, email address | Registration |
| Financial data | JazzCash/Easypaisa account reference, bank account details, card type | Deposits & withdrawals |
| Technical data | IP address, browser type, device type, operating system | Automatically on access |
| Usage data | Games played, bets placed, session duration, pages visited | Automatically during use |
| Communications data | Support chat transcripts, email correspondence | When you contact support |
| Verification documents | Government-issued ID scan, utility bill (proof of address) | Identity verification |
We do not intentionally collect sensitive personal data such as religious beliefs, ethnic origin, or health information. If any such data is shared incidentally through support communications, it is handled with extra care and not processed beyond what is strictly necessary to resolve your query.
When you register an account on Vortex Game, you provide your name, date of birth, contact number, and other details through the registration process. When you make a deposit or request a withdrawal, you provide payment information. When you contact support via live chat or email, the content of that communication is collected and stored.
When you visit vortexgame.pro or use the platform, certain technical data is collected automatically. This includes your IP address, the type of device and browser you are using, the pages you visit, how long you spend on each page, and which games you play. This data is collected using standard web technologies including server logs and cookies.
In some cases we may receive data about you from third parties. For example, payment processors such as JazzCash or Easypaisa may share transaction confirmation data with us to verify a deposit or withdrawal. Identity verification service providers may share results of document checks. We only use this third-party data for the specific purpose for which it was shared with us.
We use the personal data we collect for the following purposes:
We process personal data on the following legal grounds:
Vortex Game does not sell, rent, or trade your personal data to third parties for their own marketing or commercial use. We share data only in the following limited circumstances:
We work with third-party service providers who assist in operating the platform. These include payment processors, game software providers, identity verification services, and customer support technology providers. These partners receive only the data they need to perform their specific function and are contractually required to handle it securely and confidentially.
Games on the Vortex Game platform are provided by third-party developers including Pragmatic Play, PG Soft, Jili, CQ9, Evolution, and others. These providers may receive anonymised or pseudonymised session data in order to deliver game functionality and ensure RNG integrity. They do not receive personally identifiable account information beyond what is technically required to run the game session.
We may disclose personal data to law enforcement agencies, financial intelligence units, or other authorities when legally required to do so, or when we have a good-faith belief that disclosure is necessary to prevent fraud, financial crime, or harm to individuals. We will not disclose more data than is necessary for the specific legal purpose.
In the event of a merger, acquisition, or transfer of the platform's operations to a new operator, personal data held by Vortex Game may be transferred as part of that transaction. Players will be notified of any such change and given the opportunity to close their account before the transfer takes effect if they prefer.
All transactions on Vortex Game are conducted in Pakistani Rupees (PKR). Payment methods currently supported include JazzCash, Easypaisa, Raast, bank transfer, debit cards, credit cards, and other supported mobile wallets. Each of these payment providers operates under its own privacy policy and terms of service, which apply to data processed on their end.
When you make a deposit or request a withdrawal, Vortex Game receives a transaction reference and confirmation from the payment provider — sufficient to credit your account or process your payout. Full card numbers and mobile banking PINs are never visible to Vortex Game at any stage. Payment data is stored only for as long as necessary for transaction reconciliation, fraud prevention, and legal compliance purposes.
Vortex Game uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit a website.
These cookies are necessary for the platform to function. They manage your login session, maintain your game state, and enable secure transactions. Without these cookies, the platform cannot operate correctly. You cannot opt out of essential cookies while using the platform.
We use analytics tools to understand how players navigate the platform — which games are most popular, where players drop off, and how different features perform. This data is aggregated and anonymised where possible. Analytics cookies can be disabled through your browser settings, though this may affect the performance of some platform features.
These cookies remember your settings and preferences — such as your preferred language, display settings, and notification preferences — so you don't have to re-enter them each visit.
You can control and delete cookies through your browser settings. Most browsers allow you to block third-party cookies, clear existing cookies, and set preferences for future cookie handling. Note that blocking certain cookies may prevent some parts of the platform from working as expected.
We retain personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. The general retention periods we apply are:
When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to an individual player.
Vortex Game implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While we take data security seriously and apply industry-standard protections, no digital system can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will take immediate steps to contain it and will notify affected players as required.
As a player on the Vortex Game platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team using the details in Section 14.
Right to Access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable time frame, typically within 30 days of your request.
Right to Correction: If any personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update basic account details yourself through your account settings, or contact support for assistance with documents or verification data.
Right to Deletion: You can request that we delete your personal data. Where deletion is possible and no legal obligation requires us to retain the data, we will do so. Note that some data — such as transaction records — may need to be retained for legal compliance reasons even after an account is closed.
Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
Right to Data Portability: Where technically feasible, you can request a copy of your personal data in a structured, machine-readable format.
Right to Object: You can object to processing of your personal data where we rely on legitimate interests as the legal basis, including profiling for fraud prevention purposes.
Right to Withdraw Consent: Where we rely on your consent to send marketing communications, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
The Vortex Game platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the registration and account verification process.
If we become aware that personal data belonging to a minor has been collected — whether through registration, a support interaction, or any other channel — that data will be deleted immediately and the associated account closed. If a parent or guardian believes their child has registered on the platform, they should contact support without delay.
Vortex Game reserves the right to update this Privacy Policy from time to time to reflect changes in the platform's data practices, technology, or applicable legal requirements. When material changes are made, a notice will be displayed on the platform. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.
Continued use of the platform after an updated policy is posted constitutes your acceptance of the revised terms. If you disagree with any changes to this policy, you should stop using the platform and request account closure.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to make a complaint about how your personal data has been handled, please contact the Vortex Game support team. Our support team is available 24 hours a day, seven days a week.
You can reach us via live chat on the platform, or by emailing [email protected]. When contacting us about a privacy matter, please include your registered username and a clear description of your request so we can assist you efficiently.
We aim to acknowledge all privacy-related requests within 48 hours and to resolve them fully within 30 days. Complex requests — such as full data subject access requests — may take longer, in which case we will keep you updated on progress throughout.